Subscriptions & Refunds

1Plans and prices

The current plans, features and prices are shown on the pricing page and before you pay. Prices are in US dollars and charged by Stripe; your bank may add currency conversion fees. Enterprise plans are provided under a separate agreement.

2Preview and free trial

Every new account gets a one-time preview of 5 minutes without a card. To continue, you can start a 3-day free trial by adding a payment card. The trial is available once per person.

When the trial ends, your subscription starts and your card is charged automatically, unless you cancelled before the end of the trial. The trial end date is shown in your account settings.

If you cancel during the trial, you pay nothing and your access ends when the trial ends.

3Automatic renewal

Subscriptions renew automatically at the end of each billing period, monthly or yearly, at the price that applies at that time. For yearly plans we send a reminder before renewal. If we change the price, we tell you at least 30 days before the change applies to you, and you can cancel before then.

If a payment fails, Stripe retries it over several days and we let you know. Access may be limited during that time, and the subscription ends if the payment cannot be collected.

4How to cancel

• In your account under Settings → Billing, or
• on our cancellation page, available without signing in, or
• by email to support@quantradar.ai.

Cancellation takes effect at the end of the current billing period. You keep access until then and are not charged again. We confirm every cancellation by email. You can undo a cancellation until the period ends.

5Right of withdrawal for consumers

If you are a consumer in the EU, the EEA or the UK, you have the legal right to withdraw from the contract within 14 days without giving any reason. The period starts on the day the contract is concluded; for a trial with a card, that is the day you start the trial. We voluntarily offer the same right to consumers in other countries, including Türkiye.

To withdraw, use the withdrawal function or send us ([to be completed], [to be completed], support@quantradar.ai) a clear statement. You may use the model withdrawal form below, but you don't have to. Sending it before the period ends is enough. We confirm receipt by email straight away.

We refund all payments received from you within 14 days of receiving your withdrawal, using the same payment method. By starting a paid subscription you ask us to begin providing the service during the withdrawal period; if you then withdraw, you pay a proportionate amount for the paid service provided until you told us. Free trial days are never charged.

For credit packs: if you have not used any credits from a pack, you can withdraw within 14 days for a full refund. Once you start using a pack, the refund is reduced in proportion to the credits used.

6Model withdrawal form

If you want to withdraw from the contract, complete and return this form.

• To [to be completed], [to be completed], email: support@quantradar.ai
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.

7Refunds beyond the law

If a renewal charge went through and you have not used the Service since that renewal, contact us within 7 days of the charge and we refund it in full. We also refund the unused part of a period if we end your subscription for reasons other than a breach of our Terms, or if we remove a core feature of your plan.

Beyond these cases and your statutory rights, payments for periods already started are not refunded.

8Upgrades and downgrades

Upgrades take effect immediately; you pay the difference for the rest of the current period. Downgrades take effect from the next billing period.

9Purchases through app stores

If you subscribe through the Apple App Store or Google Play, the store's billing, renewal and refund rules apply and you manage the subscription in your store account.

10Chargebacks

Please contact us before disputing a charge with your bank. We can usually solve it faster. While a chargeback is open we may suspend the account concerned.